AI AgentsDeployed
AI Phone Receptionist: 24/7 Automated Booking & Cancellation Management
24/7 AI phone receptionist for a London optometry clinic — all inbound calls handled, appointments booked, and cancellations managed with no human involvement.
The Problem
Special Eyes Center was losing after-hours patients to competitors. The front desk couldn't cover every call, and voicemails rarely converted to bookings. After-hours calls were simply gone.
The Solution
Deployed an n8n and Twilio-based AI receptionist using OpenAI for conversation handling. The agent answers every inbound call, processes bookings and cancellations, and sends confirmation messages. All call data logged for the clinic team.
Tech Stack
n8nTwilioOpenAI
Results
- Every inbound call answered 24/7 without staff on the phones
- After-hours bookings captured automatically instead of going to voicemail
- Cancellations processed and slots freed without any manual intervention