Retell AI Voice Receptionist: Geelong Webbers — Australian Trades Business
Production-ready inbound AI receptionist for a plumbing and trades business in Geelong — 24/7 call handling, lead qualification, and booking logic on a local AU Twilio number. 5-star Upwork review.
The Problem
Geelong Webbers was missing inbound calls during jobs and after hours. Every missed call was a potential job lost to a competitor. No CRM, no follow-up system, and no way to handle volume without someone physically available to answer.
The Solution
Deployed a Retell AI voice receptionist with an AU Twilio number imported to match the local area code. The agent handles inbound calls, explains services, qualifies the lead, and triggers booking logic or SMS follow-up via n8n webhooks. CRM-agnostic — connects to any downstream system. Delivered with full documentation and a 5-star Upwork review.
Tech Stack
Results
- All inbound calls answered 24/7 without staff on the phones
- AU Twilio number imported and live with correct local area code
- Lead qualification and booking logic running from the first call
- 5-star Upwork review on delivery